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CUSTOMER SERVICE EXECUTIVE (VOICE)

Posted 08.01.2021
25 views
Agency name: JIO
Industry: Sales & Customer Service
Career level: Mid-level
Employment type: Full time
Job location: INDIA, Brahmapur
Salary offered Negotiable

Requirements

Education: Bachelor's Degree
Experience: 0-2 years
Languages: English, Hindi
Driving license: No

Job role

ob Description : * Job Responsibilities : 1. Drive home connect and care operations in the assigned territory 2. Source and train technicians by teeing up with target colleges 3. Conduct classroom and on the job trainings for techni Job Description : Job Responsibilities : 1. Drive home connect and care operations in the assigned territory 2. Source and train technicians by teeing up with target colleges 3. Conduct classroom and on the job trainings for technicians 4. Mentor and guide technicians to enhance productivity 5. Ensure zero defect execution of home connect activity 6. Drive home connect installation and fault repair related SLA 7. Ensure customer satisfaction 8. Ensure adherence to processes as per company defined SLAs Skills & Competencies : 1. Product service knowledge 2. Knowledge of IT tools usage 3. Speak the local language 4. Planning and organizing skills 5. Team Management Skills 6. Execution excellence 7. Communication skills 8. Coaching skills 9. Customer focus

Benefits

Meals

Company background

Reliance Jio Infocomm Limited, d/b/a Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. It does not offer 2G or 3G service, and instead uses only voice over LTE to provide voice service on its 4G network. Jio soft-launched on 27 December 2015 with a beta for partners and employees,[8][9] and became publicly available on 5 September 2016. As of 31 December 2019, it is the largest mobile network operator in India and the third-largest mobile network operator in the world with over 40.56 crores (405.6 million) subscribers. In September 2019, Jio launched a fibre to the home service, offering home broadband, television, and telephone services. Since April 2020, Reliance Industries has raised ₹152,056 crores (US$21 billion) by selling a 32.97% equity stake in Jio Platforms.
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